Letter: Banking system needs a ‘shake up’

My family and I have had generations of business with HSBC and previously Midland Bank.

Recently, I have been trying to contact the bank to request a new cheque book and a bank statement, but as I struggle to get to my local branch on St Nicholas Street in Scarborough, I have had to ring the general number provided on letters.

I cannot get through to speak to anyone and the last time I tried to call I was kept waiting for 25 minutes. I gave up in the end and put the phone down.

There is no number for the branch at Scarborough.

I feel it is time something was done to shake up the system.

Chris Jackson

Green Lane