Letter: Passengers left stranded by changes and the ‘advice’

Advice did not work.
Advice did not work.

I and others who live along the route of the 31X bus from York City Centre to Helmsley and Kirkbymoorside via Easingwold and Ampleforth are shocked by the sudden changes referred to on the North Yorkshire County Council website.

The travelling public of all ages rightly applauded the council and Transdev for their swift and sure reactions to the collapse of a previous operator on this route.

They cared for their passengers.

When I phoned the county council about the 31X the respondent (not a bus specialist) read from their own website:

There would be ‘a similar frequency’ from April 29 - and four times I had to phone Transdev Malton.

That advice did not work for me.

Travellers on buses, operators and local authority staff all need time to think to some purpose.

Before the weekend seven travellers were stranded at Kirkbymoorside - and others later along the route when the 0915 broke down.

They did not receive help or sympathy from the company - and plans for the day were wrecked.

The late afternoon journey to Kirkby and all villages after Easingwold is now threatened, and people already travelling may not know that after April 29 it may not be there at all. Please, integrated transport at North Yorkshire County Council and Transdev, look again at this timetable - it is not in the public domain anyway.

Transdev current timetable lists places of interest en route: with our long-awaited summer, everyone will be delighted to welcome returners from Yorkshire, from Europe - and the world.

May I commend the action taken on 18 bus of the East Yorkshire Motor Services company (news also from last week) to villages south of York - three councils: York, North Yorkshire County Council, East Riding - when the company withdrew.

My email for responses is johnopenlearning18@gmail.com

John Dean

Manor Farm House